Top Tech Jobs & Startup Jobs in Boston, MA

Own post-sales relationships for cloud and data center managed services customers. Responsibilities include service onboarding, business reviews, adoption, training, issue escalation and resolution, executive briefings, documentation, and service value delivery. The role requires technical account management expertise, strong communication and project management skills, and the ability to engage both technical teams and IT executives. Up to 25% travel is required for customer visits.

Manage support billing requests, invoicing, invoice distribution, data entry, modifications, and issue resolution across multiple divisions. Use Excel, Word, ServiceNow, Ariba, Coupa, and EDI while meeting recurring deadlines and maintaining accurate procedures. The role requires collaboration with internal and external customers, process improvement, critical thinking, and cross-training within the Billing department.

Leads renewals for an assigned sales territory, managing client relationships, coordinating with field sales, driving renewal strategy adoption, and meeting sales goals. Responsibilities include engaging decision-makers, executing vendor campaigns, maintaining sales funnel and customer data, learning Cisco and other technology support offerings, and following internal sales processes. The role requires strong communication, account management, territory planning, relationship-building, and proficiency with Microsoft Office tools.

Leads renewals for an assigned territory, managing client relationships, coordinating with field sales, executing renewal strategies and campaigns, achieving sales goals, maintaining sales data, and facilitating timely contract completion. Learns and communicates technology support offerings, develops territory plans, and manages internal sales processes and systems.

Drive Cisco software revenue, subscriptions, renewals, and Enterprise Agreement growth across an assigned territory. Develop pipeline, lead executive-level customer engagements, support software adoption and lifecycle initiatives, enable sales teams, execute demand-generation campaigns, forecast territory performance, and coordinate with Cisco, sales, engineering, services, and partner stakeholders.

Leads AI presales strategy, customer advisory, technical solution architecture, and team development. Translates business needs into AI use cases, prototypes, business cases, roadmaps, and repeatable offerings. Partners with sales, engineering, consultants, and technology vendors to support complex pursuits, executive briefings, demonstrations, proofs of concept, and AI business growth. Promotes responsible AI governance, tracks pipeline performance, develops thought leadership, and remains hands-on in high-impact customer engagements.

Provides Tier 2 and Tier 3 technical support for Cisco collaboration infrastructure, endpoints, and voice gateways. Troubleshoots customer issues, supports system integrations, mentors engineers, and assists with technology testing, implementation, deployment, documentation, automation, and process improvement. The role participates in scheduled after-hours escalation and 24/7/365 on-call support.

Lead strategy, portfolio development, go-to-market planning, partnerships, sales enablement, and solution growth for the Cloud practice. Define market strategy and success metrics, package cloud offerings, support sales campaigns, develop partner ecosystems, enable internal teams, and collaborate with engineering, delivery, marketing, and leadership. Drive adoption, profitability, customer success, and sustainable growth across cloud assessments, migrations, FinOps, managed services, modernization, and workplace solutions.

Analyze technical bills of materials, source and compare OEM/distributor quotes, identify substitutes and special pricing, negotiate terms, protect margin, manage high-volume quote requests, and maintain audit-ready procurement records while collaborating with sales and engineering.

Lead security advisory engagements focused on cybersecurity and data governance. Conduct program assessments, design and operationalize data governance programs, produce client deliverables, mentor consultants, support sales with scoping and proposals, and contribute to practice development, thought leadership, and forecasting to drive advisory services revenue.