Design, build, and operate multi-account cloud infrastructure using IaC. Automate customer deployments, manage CI/CD, troubleshoot production across infra/data/app layers, and handle networking, security, and compliance for regulated environments while collaborating with platform and professional services teams.

Own end-to-end customer implementations of an AI-native platform for life sciences: validate use cases, gather technical and workflow requirements, manage project plans and milestones, partner with engineering to design solutions, drive adoption and account health, deliver training and enablement, produce status reports and reviews, and create repeatable playbooks to scale delivery while surfacing customer feedback to product and engineering.