Provide real-time technical support for a SaaS digital-asset platform through Slack and other tools. Troubleshoot customer issues, manage cases, document resolutions, collaborate with senior support teams, participate in critical-incident war rooms, and identify recurring problems for process improvement. The role operates on a fixed US-Eastern schedule that may include weekends and holidays.

Lead end-to-end technical delivery of Fireblocks implementations for large banks and financial institutions: design architectures, integrate APIs and banking systems, deploy to production, support pre-sales solution design, codify reusable reference architectures and playbooks, and coordinate Sales, Product, R&D, and customers to ensure operational excellence and high customer satisfaction.