Manages the complete onboarding lifecycle for new hires, coordinating background checks, screenings, I-9 documentation, orientations, training, and system records. Serves as the primary contact for candidates, managers, facilities, and internal stakeholders; resolves onboarding inquiries and ServiceNow tickets; ensures compliance with HIPAA, employment regulations, and organizational policies. The role also tracks progress, maintains confidential information, supports process improvements, and facilitates successful employee transitions in a high-volume remote environment.

Leads customer experience and enterprise service management strategy across Lifepoint Business Services. The role optimizes ServiceNow, improves workflows and automation, establishes SLAs, OLAs, and KPIs, analyzes service performance, manages hospital and executive relationships, and leads cross-functional process improvement and organizational change initiatives.