Own end-to-end development of storage management and automation tools: design and implement Python CLI and libraries, extend Ansible Collection modules, maintain containerized services, manage multi-distribution packaging and GitLab CI/CD, investigate field exceptions, and validate/promote releases across heterogeneous host and hypervisor environments.

Owns presales technical evaluations, customer onboarding, field troubleshooting, lab and acceptance testing, and first-line triage for enterprise storage products. Runs demos and POCs, performs on-site installs, maintains lab environments, validates releases, manages Jira triage, and documents procedures and release notes.

Lead global enterprise storage technical support teams, own resolution of critical escalations, drive operational excellence and process improvements, partner with R&D and product, coach managers and senior engineers, prioritize resources to maximize customer satisfaction and business impact.