Owns presales technical evaluations, customer onboarding, field troubleshooting, lab and acceptance testing, and first-line triage for enterprise storage products. Runs demos and POCs, performs on-site installs, maintains lab environments, validates releases, manages Jira triage, and documents procedures and release notes.

Own end-to-end development of storage management and automation tools: design and implement Python CLI and libraries, extend Ansible Collection modules, maintain containerized services, manage multi-distribution packaging and GitLab CI/CD, investigate field exceptions, and validate/promote releases across heterogeneous host and hypervisor environments.

Own the product roadmap and backlog for InfiniBox/InfuzeOS; gather and prioritize enterprise requirements; write PRDs and validate features; partner with R&D on releases; produce documentation and enablement; support pre-sales and competitive positioning; track storage market trends and collaborate cross-functionally.