Top Tech Jobs & Startup Jobs in Boston, MA

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Lead end-to-end project management for Customer Success Operations, coordinating cross-functional teams, managing risks, schedules, budgets, and operational readiness for product launches and process improvements. Maintain dashboards, drive process optimization, and support Operational Excellence by defining business cases and measuring return on value.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Lead strategic direction and execution for implementation and post-sale onboarding, manage P&L and delivery KPIs, scale teams and organizational structure, engage C‑suite clients, negotiate contracts/SOWs, establish global delivery methodologies and quality standards, and drive operational efficiency and automation to accelerate revenue recognition and client time-to-value.

Generate and qualify leads through outbound and inbound channels, conduct cold calls and email/LinkedIn outreach, research prospects, and schedule demos for Regional Sales Managers. Maintain lead documentation in Salesforce and engagement tools, hit qualified-opportunity quotas, and develop sales skills and healthcare product knowledge to communicate value and overcome objections.

Lead product marketing for Professional Services and Data solutions, develop persona-driven messaging and launch plans, create sales enablement content, track competitors, inform product and sales teams with market insights, and drive cross-functional alignment to accelerate the sales funnel.

Lead ModMed's B2B digital growth engine by designing and executing AI-driven, multi-channel demand generation and SEO strategies. Embed generative AI into content and campaign workflows, scale programmatic and ABM efforts, implement predictive analytics and ML attribution, manage ad tech stack, and align stakeholders to drive pipeline and ARR growth.

Lead and manage Professional Services teams overseeing full-suite product and integration implementations. Own delivery, escalations, client relationships (including C-level), KPIs, forecasting/backlog/EBITDA, quality standards, and PMO practices while collaborating with Sales, Training, Technology, and Operations to improve processes and outcomes.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.