Top Tech Jobs & Startup Jobs in Boston, MA

Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Manage full-cycle healthcare software implementations for customer accounts, from sales handoff through project close. Develop timelines, work plans, status reports, and stakeholder communications; coordinate internal teams and customer resources; manage scope changes, risks, escalations, and executive steering committees; track project and time data; and support successful adoption, customer satisfaction, and revenue outcomes. The role requires up to 25% travel to client sites.

Drive net-new customer acquisition for healthcare IT solutions serving small specialty practices. Build territory strategy, generate pipeline, conduct needs assessments, deliver demos and ROI presentations, manage complex multi-stakeholder sales cycles, negotiate contracts, forecast revenue, overcome objections, and close deals. The role requires consultative selling, strong communication and presentation skills, healthcare or SaaS sales experience, and approximately 30% travel throughout the United States.

Own the AI Analytics product backlog and serve as the customer voice. Partner with customers and cross-functional teams to understand analytics needs, prioritize enhancements, define requirements, write user stories and acceptance criteria, and guide initiatives through development, testing, release, and evaluation. Drive adoption, usability, and customer value by analyzing usage patterns, feedback, business priorities, and emerging analytics capabilities.

Identify, prospect, and close enterprise healthcare software deals with large medical practices. Build executive and C-suite relationships, manage complex sales cycles, develop strategic sales plans, forecast pipeline activity, negotiate contracts, and exceed revenue targets. Collaborate with product, marketing, and professional services teams, represent the company at industry events, and mentor junior sales staff. Frequent travel of up to 50% is required.

Leads a national revenue cycle management sales organization, driving quota attainment, pipeline discipline, forecasting, complex deal execution, market expansion, and sales-team development. Partners with marketing, operations, product, and client success teams to ensure aligned service delivery, onboarding, and retention. Oversees sales-process compliance, pricing, contracting, and ethical standards while engaging healthcare executives and representing the company at industry events.

Leads a team of Project Managers responsible for implementing ModMed products. Oversees daily operations, portfolio reviews, escalations, staff development, performance management, process improvements, implementation methodologies, KPI and CSAT performance, stakeholder reporting, quality standards, capacity planning, and budget collaboration.

Leads strategic, net-new customer acquisition for healthcare IT solutions within a specialty market. Builds territory strategy, generates pipeline, conducts product demonstrations and ROI discussions, manages complex sales cycles, forecasts revenue, negotiates contracts, and closes new business. Develops trusted advisor relationships by addressing practice workflows, revenue cycle, interoperability, and regulatory challenges. Collaborates with marketing, sales development, solutions engineering, and professional services teams. Domestic travel is approximately 30%.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.