Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, forecasting, executive relationships, escalations, customer value realization, and voice-of-customer programs. Coaches CSMs through account reviews, call evaluations, negotiation, and objection handling. Develops segment strategy, coverage plans, KPIs, dashboards, reporting, and training while partnering with Sales, Finance, Product, Marketing, and Support leadership.

Own the full sales cycle for a defined mid-market territory, from outbound pipeline generation through deal close and expansion. Build territory and account plans, conduct consultative discovery, deliver tailored demos and business cases, manage complex multi-stakeholder negotiations, maintain accurate forecasts, and collaborate with SDRs, Marketing, Solutions Consulting, and Customer Success to exceed revenue targets.

Own a strategic Mid-Market territory and drive new-business and expansion revenue through account strategy, consultative selling, executive engagement, and complex deal execution. Responsibilities include territory planning, pipeline generation, forecasting, multi-threaded stakeholder management, value-based discovery, business-case development, procurement navigation, CRM discipline, and identifying expansion opportunities. The role also mentors peers, raises sales standards, and partners cross-functionally to improve win rates and deal velocity.