Top Tech Jobs & Startup Jobs in Boston, MA

Serve as the primary technical advisor for strategic enterprise customers, leading onboarding, integrations, troubleshooting, product adoption, and ongoing support. Build relationships with technical and business stakeholders, advocate for customer needs, analyze usage and health metrics, and provide actionable recommendations. Collaborate with Customer Success, Sales, Product, and Engineering teams to deliver tailored solutions and influence product direction. The role is fully remote in the US with minimal customer travel.

Serve as the primary technical advisor for strategic enterprise customers. Lead technical onboarding, integrations, troubleshooting, product adoption, customer advocacy, and relationship management. Analyze customer health and usage data, create reports, and recommend improvements. Collaborate with Customer Success, Sales, Product, and Engineering teams to address customer needs, influence product direction, and deliver successful long-term outcomes. Minimal customer-site travel is expected.

Design, build, operate, and improve cloud infrastructure, deployment systems, observability, developer tooling, and distributed systems. Own infrastructure products end to end, manage systems with Terraform, support scalable AWS and Kubernetes environments, operate Redis/ElastiCache, participate in incident response, improve reliability and performance, and mentor engineers while collaborating across teams.

Owns production reliability for high-throughput, low-latency systems, including observability, SLOs, incident response, capacity planning, infrastructure as code, progressive delivery, chaos testing, and operational tooling. The role requires hands-on software and infrastructure engineering, production Redis/ElastiCache expertise, cloud infrastructure knowledge, security awareness, mentoring, and participation in on-call operations.

Own full-cycle recruiting for technical and go-to-market roles in a remote startup. Responsibilities include sourcing, managing high-volume pipelines, partnering with hiring managers, maintaining Greenhouse records, analyzing recruiting metrics, improving candidate experience, supporting employer branding, and providing market insights. The role requires strong stakeholder communication, organization, technical recruiting fluency, and independent ownership of multiple requisitions.

Lead cross-cutting architecture for a globally distributed fraud-detection platform. Own end-to-end system architecture, identify scaling and reliability risks, establish API and service standards, guide foundational initiatives, and drive adoption across eight engineering groups. Mentor Staff engineers, lead design reviews, advise executives on technical strategy and risk, establish AI-assisted engineering practices, and remain hands-on with prototypes, documentation, and production issues.

Lead reliability strategy across eight engineering groups by defining SLIs, SLOs, and error budgets; strengthening incident response, alerting, postmortems, change safety, and failure testing; and coaching teams to own reliability. The role remains hands-on through production investigations, tooling, dashboards, and reference implementations. It also leads AI adoption in incident management and observability while partnering with architecture, platform, and product teams to improve distributed-system resilience.

Drive technical sales cycles from discovery through close by partnering with sales executives, gathering customer requirements, leading proof-of-value integrations, and presenting product demonstrations. Translate customer pain points into Fingerprint solutions, respond to RFPs, RFQs, and RFIs, support conferences, resolve technical issues, and collaborate with sales and marketing. The role requires strong JavaScript and SQL skills, excellent presentation abilities, and proficiency with remote-work tools.

Drive new enterprise business from prospecting through close, owning a territory and building self-generated pipeline. Manage complex SaaS sales cycles, navigate multi-stakeholder buying committees, apply MEDDPICC, lead consultative and technical evaluations, and partner with Solutions Engineering, Marketing, SDRs, and leadership. Build executive relationships, maintain forecasting and CRM discipline, operate autonomously in a remote environment, and represent Fingerprint at industry events.