Lead and scale client learning and adoption programs for LEAP users through live instructor-led sessions and automated digital journeys. Own Gainsight-based lifecycle cadences, CTAs, playbooks, and program operations. Collaborate with CSMs, Product, and Support to build curriculum, run webinars/bootcamps, track engagement, and measure adoption, satisfaction, retention, and product usage improvements.

Conduct high-volume outbound outreach to law firms, generate qualified leads, schedule meetings for Business Development, build relationships via social platforms, meet weekly/monthly KPIs, and exceed team sales targets while leveraging CRM and sales tools.