Top Tech Jobs & Startup Jobs in Boston, MA

The Director of Technical Support will lead the Technical Support Engineering team, defining strategies and improvements for customer experience, complex issue resolutions, and team development in a SaaS environment.

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Lead the commerce product experience for Boulevard, owning end-to-end transaction flows and scaling payments and reporting for multi-location and franchise customers. Partner closely with engineering and design, use data and customer insight to measure outcomes, reduce friction, and prioritize impactful work. Influence cross-functional teams, drive decision-making in ambiguous contexts, and incorporate AI tools to accelerate discovery and execution.

The Senior Product Marketing Manager will oversee GTM strategies for AI-driven capabilities, ensuring strong market positioning and adoption through collaboration with various teams to influence product direction and drive revenue growth.

Lead architecture and delivery of Boulevard's data platform, building foundational data models, pipelines, and customer-facing analytics. Collaborate with Product and Engineering to create scalable data products, Snowflake data sharing solutions, performant visualizations, and machine learning features (recommendations, forecasting, anomaly detection) to drive data-driven decision-making and product value.

The Senior Product Manager for Developer Ecosystem will define ecosystem strategies, oversee integrations, and measure success while collaborating closely with technical and executive teams.

Serve as the primary technical contact for top SaaS accounts, driving product adoption, troubleshooting integrations and APIs, advising on configuration and optimization, managing escalations with Product and Engineering, documenting issues, supporting QBRs, and partnering with account teams to retain and expand customer relationships.

As Director of Content Marketing, you'll lead Boulevard's content strategy, overseeing a multi-format content engine to drive demand and customer engagement while building a team and collaborating with cross-functional partners.

The Mid-Market Account Executive is responsible for driving revenue by managing the sales cycle for multi-location accounts, delivering tailored demos, and ensuring a great customer experience throughout the process.

Design and deliver enablement strategy and content for CX teams to improve retention, satisfaction, and expansion. Use CX data and Gainsight health signals to drive coaching, training, and AI-enabled workflow improvements. Lead cross-functional projects, run workshops, monitor performance metrics, and act as a trusted advisor to optimize onboarding, renewals, and proactive customer management.