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Leads HiBob’s US Customer Support strategy, organization, operating model, performance, and customer experience. Responsibilities include scaling support delivery, developing leaders, managing service levels and workforce capacity, building premium support for strategic customers, partnering with Customer Success, influencing cross-functional priorities, and driving regional adoption of AI, automation, and global CX capabilities.

Manage approximately 200 SMB customer accounts, driving renewals, upsells, cross-sells, and expansion revenue. Own the full commercial sales cycle from discovery through negotiation and contract execution, build customer relationships, identify whitespace, forecast pipeline, and partner with Customer Success Managers and Sales Engineers. The role requires SaaS account management experience, consultative selling, strong negotiation skills, CRM proficiency, and Eastern Time Zone availability, with NYC candidates working hybrid.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Respond to inbound inquiries, qualify prospects, educate buyers about HiBob’s HRIS platform, schedule discovery meetings for Account Executives, maintain CRM records, follow up with leads, and collaborate with Marketing and Sales to improve pipeline quality and customer experience.

Build and grow HiBob’s North America partner ecosystem through acquisition, engagement, enablement, and co-marketing programs. Develop full-funnel campaigns with consultants, brokers, accountants, and other partners to generate leads and pipeline. Manage strategy, budgets, timelines, stakeholder coordination, execution, performance measurement, and optimization while aligning Partner Managers, Sales, and Marketing teams.

Prospects target accounts through outbound calls, email, and other communications to generate new business opportunities. Identifies decision-makers, evaluates buying readiness and timelines, and develops business relationships. Collaborates with Marketing on campaigns, nurtures prospects through the customer journey, and records sales information, data, and metrics. The role requires strong communication, organization, multitasking, creativity, independence, and teamwork.

Lead, coach, and develop an outbound BDR team responsible for pipeline generation. Set performance goals, provide hands-on call coaching, improve prospecting strategies and workflows, monitor conversion and pipeline metrics, and collaborate with Marketing, Sales, RevOps, and Enablement. The role requires managing SaaS-based BDR teams, using sales technology and data dashboards, supporting inbound lead conversion, and applying AI-enabled prospecting and coaching workflows.

Process accurate, compliant, high-volume US payrolls for multiple clients in a managed services environment. Responsibilities include reviewing payroll, resolving discrepancies, ensuring statutory compliance, improving processes, supporting client onboarding and parallel runs, communicating complex issues, escalating exceptions, and mentoring junior team members.

Leads integrated AMER marketing campaigns to build awareness, generate pipeline, and drive revenue for a B2B SaaS company. Responsibilities include localizing global campaigns, developing content, managing cross-functional projects, partnering with Sales and BDR teams, measuring performance, optimizing full-funnel activities, supporting customer advocacy and expansion, and providing regional market insights.

Drive full-cycle enterprise sales across the Americas by prospecting, qualifying, negotiating, and closing complex B2B SaaS deals with organizations of 1,000+ employees. Build executive relationships, generate pipeline, conduct consultative discovery, partner with Sales Engineering, maintain Salesforce forecasting and data hygiene, and represent HiBob at industry events.