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Support customer onboarding and configuration of Alkami digital banking solutions by gathering requirements, leading implementation sessions, configuring platform features, troubleshooting issues, coordinating with PMs and development, documenting configurations, and validating deployments across multiple concurrent projects.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

Drive new-logo enterprise sales to banks and credit unions, manage complex multi-threaded deal cycles from prospecting to close, lead executive-level discovery and negotiations, design account-based strategies, forecast pipeline, collaborate with product/marketing/SE, represent Alkami externally, mentor teammates, and consistently achieve quota.

Lead complex SaaS revenue accounting by applying ASC 606, analyzing contracts, preparing revenue schedules, and ensuring SOX compliance. Drive close activities, reconcile contract balances, resolve technical accounting issues, support audits, partner with Sales/Legal, implement process automation, and validate revenue system outputs and standardization across revenue streams.