Top Tech Jobs & Startup Jobs in Boston, MA

Lead client engagements involving infrastructure automation, observability, agentic AI, and operational architectures. Translate customer challenges into technical strategies, design and implement solutions, guide delivery teams, communicate with senior stakeholders, develop reusable accelerators, and mentor engineers. The role combines hands-on automation and software development with consulting, solution architecture, customer relationship management, practice development, and technical leadership across cloud, infrastructure, data analytics, and AI-enabled operations.

Leads the development and lifecycle management of a secure, multi-tenant as-a-Service automation platform using ServiceNow. Defines requirements, guides development and configuration, integrates monitoring and incident-management tools, and automates ordering, billing, asset management, measurement, and reporting. Maintains platform security, patches, documentation, dashboards, and operational performance while leading demonstrations and advising customers and management.

Leads delivery assurance for client automation engagements, serving as the primary customer liaison and coordinating delivery teams, engineers, managers, and internal automation groups. Responsibilities include milestone and contract management, success metrics, budgets, financial forecasts, risks, staffing, team health, project kickoffs, automation capability adoption, and business development support. Travel to customer sites may reach 30%.

Leads client automation engagements and incubates new automation capabilities from pilot through scalable adoption. Coordinates clients, development teams, engineers, project managers, vendors, and distributed delivery teams to execute solutions, refine delivery frameworks, and achieve measurable outcomes. Drives client satisfaction, growth opportunities, thought leadership, and reusable offerings while coaching teams and presenting complex recommendations to executive stakeholders. Requires strong consulting, technology, Agile delivery, financial, communication, and problem-solving expertise.

Own the full customer renewal lifecycle, including forecasting, negotiation, deal closure, upsell and cross-sell identification, reporting, workflow improvements, co-terming, license and expiration tracking, order status management, drop-shipments, and vendor relationship management. Analyze customer data, maintain accurate records across internal tools and OEM portals, resolve licensing and support issues, and collaborate with sales and customer success teams to improve renewal efficiency and customer satisfaction.

Lead Services business operations for Financial Services accounts from sales through delivery. Partner with account leadership, sales, contracts, finance, project coordination, and delivery teams. Manage opportunity, pricing, contract, financial, and resource processes; standardize account activities; support consistent operations; and prepare weekly, monthly, and quarterly portfolio review materials.

Manages large-scale transformational technology programs, overseeing governance, budgets, financial forecasting, procurement visibility, risks, staffing, delivery quality, client statements of work, and executive reporting. Leads distributed matrixed teams of 50 or more, coordinates technical and global stakeholders, drives issue resolution and decision-making, mentors project managers, and ensures customer satisfaction, profitability, and successful program outcomes.

Manages large-scale transformational client programs, including governance, milestones, risks, issues, staffing, procurement, budgets, forecasting, financials, quality, and customer satisfaction. Leads distributed matrixed teams, coordinates technical and global stakeholders, oversees project managers, develops statements of work, manages contract changes, delivers executive reporting, and drives program decisions and issue resolution. Coaches team members and ensures successful program delivery, resource transitions, and alignment with long-term portfolio goals.

Leads the design, development, integration, deployment, and operation of large-scale Zero Trust security solutions for DoD environments. Creates system architecture blueprints, selects technologies, integrates distributed systems across on-premise and cloud environments, optimizes performance, ensures compliance with DoD requirements, and leads engineering teams. Diagnoses system issues, implements solutions, and produces architecture documentation while supporting installation, migration, and configuration activities across multiple client locations.

Designs and builds networking lab, sandbox, proof-of-concept, and Lab-as-a-Service environments for customers. Scopes requirements, creates architectures, test plans, documentation, and sales proposals, and configures and troubleshoots routing, switching, data center, overlay, SD-WAN, wireless, virtualization, and compute infrastructure. Develops customer and OEM relationships, supports business development, evaluates emerging technologies, contributes technical content, and mentors junior architects.