Top Tech Jobs & Startup Jobs in Boston, MA

The Senior Technical Support Engineer will troubleshoot a variety of identity management software solutions, manage customer expectations, and ensure service levels are met.

The Strategic Sourcing Specialist will manage the procurement process, negotiate vendor contracts, and develop sourcing strategies. This role requires collaboration with various departments and involves financial analysis and insurance contract management.

Manage customer escalations and ensure resolution of complex technical issues. Build relationships, communicate with stakeholders, and drive continuous improvement efforts.

The Director of Product Management will lead strategy and lifecycle management of services, ensuring offerings are customer-driven, scalable, and profitable while promoting the customer success experience.

Manage and expand technology partnerships, facilitate collaboration, and drive go-to-market strategies while ensuring partner success within the Ping ecosystem.

The Support Account Manager oversees customer accounts, ensuring service level agreements are met, managing communications, improving processes, and driving customer success through engagement and trust-building.

Manage a team of Customer Success Managers, ensuring client success with Ping solutions, improving customer retention, and driving software adoption.