Top Tech Jobs & Startup Jobs in Boston, MA

Lead and coach a team of Client Success Managers for mid-market accounts (250-999 lives). Monitor team KPIs and client health, handle escalations, ensure SLAs, manage a small book of clients as needed, improve workflows and processes, partner cross-functionally, and represent the company in client meetings (up to 30% travel). Focus on retention, engagement, and team performance.

The Senior Software Engineer will lead technical strategies, build AI-driven software systems, mentor junior engineers, and ensure security best practices.

The Security Analyst II will enhance Garner's security posture by monitoring threats, conducting risk analysis, ensuring compliance, and communicating effectively with stakeholders.

The VP of Revenue Operations will enhance the operational infrastructure for sales and client management to drive efficiency and success, ensuring high standards in the customer lifecycle and strategic planning.

Manage and grow Garner's small-group employer clients (25–250 lives) by retaining and upselling accounts, advising on plan design and cost trends, monitoring client health, building broker relationships, and partnering with finance, product, data, and technology teams to demonstrate ROI and drive Net Revenue Retention and other KPIs.

Lead design, build, and support of Salesforce for RevOps: implement declarative solutions, manage data quality, administer security and users, integrate GTM tools, build reports/dashboards, troubleshoot issues, document systems, and evaluate/implement AI capabilities to support sales and customer success teams.

Partner with sales to design and present Garner's Employer and DataPro solutions to high-value prospects. Lead discovery, technical solution design, RFP responses, and project-manage engagements with support from Data and Product teams. Act as technical liaison, communicate value propositions, and stay current on industry trends to inform product improvements.

Own quota and drive revenue for Garner’s Insights and Referrals products by selling into healthcare delivery organizations and digital health companies. Execute full sales cycle—prospecting, discovery, positioning, contracting, and closing—while managing pipeline forecasting. Collaborate with SVP and cross-functional teams to inform go-to-market, enablement, and product roadmap through structured market feedback. Individual contributor role with occasional travel to HQ.

Lead retention and upsell for jumbo employer clients (5,000+ lives), acting as a trusted strategic partner on plan design and cost management. Manage client and broker relationships, monitor client health, resolve strategic issues, and collaborate with account managers and product/data teams to deliver customized ROI reports.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.