Top Tech Jobs & Startup Jobs in Boston, MA

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Lead design, build, automation, and maintenance of enterprise reports, dashboards, and Alteryx workflows. Analyze operational and transactional data, produce executive summaries, recommend metrics and process improvements, and own a report portfolio while partnering with stakeholders to drive data-informed decisions.

Drive new sales and growth for General Agents, Third-Party Administrators, Associations, Unions, and Trusts. Build and maintain intermediary relationships, create regional growth plans, execute sales strategies, coordinate stewardship meetings, and partner with internal sales, service, implementation, and underwriting teams. Support national events and travel as needed.

This role involves originating and managing agricultural loans, fostering relationships with clients, and overseeing the agricultural investment portfolio in Southern states.

The Senior Consultant in PAM will lead initiatives to enhance security capabilities, align project goals with business requirements, and ensure organizational security compliance.

Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.

Provide empathetic, end-to-end customer support across phone and digital channels for disability and benefits inquiries. Use AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and participate in training and process improvement.

Provide end-to-end customer support across phone and digital channels for disability/intake inquiries, using AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and contribute to process improvements while following compliance and privacy requirements.

Provide administrative support for group term life benefits: enter and maintain enrollment and portfolio data, troubleshoot systems, research escalations, handle referrals, support projects, and participate in customer meetings to resolve issues and explain procedures.

Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.