Top Tech Jobs & Startup Jobs in Boston, MA

Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.

Provide end-to-end customer support via phone and digital channels, resolving complex policy, coverage, billing, and service issues. Use AI-guided tools and CRM systems, validate AI-generated summaries, document interactions per privacy and regulatory rules, escalate when needed, and contribute to process improvements and ongoing training.

Lead strategic design and day-to-day delivery of Short-Term Disability and Absence Management claims for Jumbo Accounts (50k+ lives). Build and run a dedicated operating model, manage vendors/offshore teams, oversee performance, compliance, budgets (~$10M+), client relationships, and large implementations. Drive workforce planning, analytics/KPIs, continuous improvement, and talent development to ensure scalable, compliant, and client-centric claims operations.

Screen and process incoming Group Life claims and related mail, enter and update claims in the FEGLI system, handle claimant calls and correspondence, produce letters, perform peer reviews, and meet quality and production metrics.

Support the Product Manager for Disability & Absence by analyzing operations and data, defining product requirements and user stories, prioritizing roadmaps, and partnering with Operations and Technology to deliver solutions. Drive business cases, benefit realization, and explore automation and AI opportunities to improve efficiency and customer outcomes in an Agile environment.

Manage end-to-end absence claims (FMLA/ADA): intake eligibility decisions, gather supporting data, perform recertifications and intermittent tracking, confirm return-to-work, and update systems with accurate leave status and documentation.

Provide customer-focused administration of absence claims (FMLA/ADA), perform intake and eligibility decisions, gather supporting information, manage recertifications and intermittent leave tracking, update systems and documentation, and ensure timely, compliant leave processing.

Lead product strategy for correspondence and digital experiences across the disability claim lifecycle. Define AI-enabled solutions, translate business and regulatory requirements into prioritized features, collaborate with Legal/Compliance/IT/Operations, and guide a cross-functional team to deliver compliant, empathetic, and efficient claimant and employer experiences.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.

Lead development and lifecycle management of supplemental health insurance products (Critical Illness, Cancer, Accident, Hospital Indemnity). Drive market research, competitive analysis, go-to-market plans, and cross-functional launches working with Pricing, Contracts, Operations, Technology, Training, and Sales to deliver product strategy and execution.