Manage a portfolio of retailer accounts to collect past-due invoices, negotiate payment plans, resolve disputes, and escalate credit risk. Coordinate with invoicing, operations, and delivery teams, maintain audit-ready records, produce AR/credit reports, and use Slack/Asana/Zendesk and AI tools to streamline workflows and reporting.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Own revenue for a defined Downstate NY territory through field selling: retain accounts, acquire new business, manage key chain relationships, execute territory plans, run promotions, maintain CRM hygiene, and submit weekly forecasts.