Top Tech Jobs & Startup Jobs in Boston, MA

Owns Filevine’s email and lifecycle marketing strategy across prospecting, onboarding, retention, and expansion. The role develops and optimizes campaigns, manages A/B and multivariate testing, monitors performance metrics, ensures quality and brand compliance, and reports actionable insights. It also coordinates with creative, product, demand generation, and marketing teams to drive pipeline, customer activation, engagement, and retention.

Lead observability and incident management efforts: define SLIs/SLOs, build monitoring/alerting, dashboards, logging, and tracing. Drive incident response, postmortems, and reliability improvements to reduce MTTD/MTTR. Integrate observability into CI/CD, maintain AWS and Kubernetes infrastructure, automate operations, and mentor engineers on SRE best practices.

Design and improve observability (monitoring, logging, tracing, SLIs/SLOs), build automation and CI/CD, lead incident response and reliability improvements, mentor SREs, run on-call, and apply AI/ML to operational signals to forecast and reduce risks.

Own and re-architect Filevine’s end-to-end CI/CD systems across .NET, Python, and Svelte. Build internal developer tooling, improve testing and feedback cycles, enhance local development and onboarding, instrument DORA delivery metrics, and introduce AI-assisted development practices. The role includes infrastructure-as-code, containerization, mentorship, cross-team process improvement, and on-call ownership for delivered systems.

Support customers throughout their lifecycle by driving adoption, retention, and satisfaction. Monitor customer health and usage metrics, prepare business reviews and enterprise reporting, surface feedback, support sales and implementation handoffs, assist with expansion and advocacy, and create customer education and enablement resources. The role requires cross-functional collaboration and occasional customer travel.

Develop product messaging, positioning, collateral, presentations, blogs, launch materials, competitive battlecards, and sales enablement resources for Filevine’s AI-powered legal SaaS platform. Translate complex AI, LLM, and software architecture concepts into compelling customer-facing content. Partner with Product, Sales, Marketing, and Engineering on go-to-market execution, use-case activation, analyst relations, and win/loss analysis.

Develop and maintain backend applications using .NET, C#, Redis, OpenSearch, AWS, and cloud-native technologies. Responsibilities include troubleshooting software issues, optimizing performance and reliability, conducting code reviews, supporting applications, and leading software and process improvements. The role also involves mentoring colleagues, collaborating independently or with teams, and ensuring high-quality software delivery.

Digital Reporters manage Zoom sessions during remote legal proceedings, assist with technical issues, and ensure accurate transcript capture with a professional demeanor.

Execute feature-level product work for AI-driven legal platform LOIS: write user stories, groom backlogs, partner with engineering and UX, run UAT, perform customer research, and support go-to-market materials for deposition summaries, goal tracking, and real-time AI features.

Build and optimize high-volume web applications using .NET, Node, React and AWS; maintain and improve existing systems; troubleshoot bugs; perform code reviews; mentor junior engineers; participate in on-call rotation; and improve scalability and performance.