Top Tech Jobs & Startup Jobs in Boston, MA

Configure and maintain ServiceNow platform components (catalog items, flows, PAD playbooks, workspaces, ACLs). Build reports/dashboards, perform unit testing and peer reviews, manage user roles/security, and support platform maintenance and stakeholder engagement within a DoD multi-cloud environment.

Lead hands-on administration of Windows and Linux systems with a security focus: automate tasks, monitor and respond to incidents, enforce RMF/STIG compliance, manage IS lifecycle and documentation, mentor engineers, participate in change control and audits, and provide team leadership and personnel management.

The Configuration Management Support Specialist manages configuration processes, ensures compliance with standards, and trains junior staff while collaborating with engineering and program management.

Build and deploy agentic AI, machine learning, and generative AI solutions across distributed and cloud environments. Develop LLM features including RAG, summarization, embeddings, and prompt-engineered workflows. Evaluate model quality, hallucinations, grounding, and production performance. Use Python and SQL to develop models, collaborate with technical and business teams, and manage end-to-end AI/ML projects from data preparation through deployment and monitoring.

Provides ServiceNow engineering and administration support for TSA’s FOCUS program. Configures workflows, integrations, dashboards, reports, CMDB, service mapping, and ITSM/ITOM processes. Troubleshoots platform issues, develops automation, supports testing and deployments, improves service management workflows, analyzes operational data, and maintains technical documentation while coordinating with government and contractor stakeholders.

Supports NASA’s RISCS cybersecurity application by triaging tickets, assisting users, monitoring system environments and data feeds, supporting change-request governance, conducting testing, and maintaining operational guides, training materials, reports, meeting content, and website updates. The role requires application troubleshooting, Tier 1 technical support, ticket escalation, customer communication, after-hours availability, and the ability to obtain Public Trust clearance.

Manage the full lifecycle of TSA IT hardware and software assets, including inventory, issuance, movement, returns, reconciliation, configuration records, chain-of-custody, and disposition. Coordinate with technical, logistics, facilities, project, and property teams. Maintain audit-ready documentation, produce asset metrics and reports, resolve discrepancies, support licensing compliance, and improve asset management processes. The role may involve onsite support and physical inventory activities across TSA locations.

Updates, edits, formats, and organizes technical manuals, maintenance procedures, and system administration guides. Maintains document libraries, enforces configuration control and version-tracking workflows, applies advanced Microsoft Word formatting, and audits documents for consistency, clarity, and accuracy. The role supports aviation automation initiatives and requires coordination with engineering and configuration management teams.

Build and maintain secure CI/CD pipelines, hardened Kubernetes environments, and automated compliance controls for Navy and DoD deployments. Responsibilities include Infrastructure as Code, GitOps, SBOM generation, vulnerability scanning, DISA STIG compliance, secrets management, ATO evidence automation, and deployment infrastructure across cloud and air-gapped environments. The engineer partners with software and security teams, contributes to application development, uses AI tools to improve workflows, and maintains operational documentation.

Leads security accreditation and authorization activities for information systems, including RMF implementation, security control assessments, risk assessments, authorization packages, POA&M management, vulnerability management, continuous monitoring, compliance reporting, and audit support. Collaborates with system owners and engineers to implement controls and maintain compliance with NIST, FISMA, FedRAMP, and related cybersecurity requirements.