Support resource planning and technician scheduling across a region to meet SLAs. Assist with technician availability, shift planning, schedule updates in ADP and Gantt systems, incident management support, cost control, and special projects under guidance.

Lead pre-sales engagements for Android mobility solutions: design integrated device+MDM+software solutions, run demos/POCs, support RFPs, and guide deployments to maximize uptime and TCO while coordinating delivery and support teams.