Manage enterprise software customer relationships, success plans, business reviews, retention, advocacy, health metrics, ROI analysis, and product feedback. Collaborate with internal teams to resolve issues, drive product adoption, and identify growth opportunities. The role requires SaaS experience, CRM proficiency, leadership experience, strong communication, and domestic travel up to 25%.

Identify and qualify SMB/mid-market prospects, run demos and negotiations, manage CRM pipeline, collaborate with marketing and customer success, meet quota targets, and relay market feedback to inform product and sales strategy.