Top Tech Jobs & Startup Jobs in Boston, MA

The Senior Platform Engineer will manage AWS infrastructure, ensure system reliability and performance, and lead architectural decisions. Responsible for security, observability, and operational excellence, mentoring other engineers while collaborating with application teams.

The Partner, Business Development is responsible for establishing partnerships, managing capital deployment, overseeing credit sales, and optimizing revenue while ensuring compliance and collaboration across departments.

Provide email and occasional phone support via Zendesk, resolve ~70 tickets/day with high one-touch and CSat targets, escalate complex issues to Tier 3, offer VIP white-glove support, communicate technical issues to development and merchants, follow documented procedures, and report recurring problems to management.

Provide Tier 2 email and occasional phone support via Zendesk, resolve customer and merchant issues, meet ticket and CSat targets, escalate complex issues, and communicate technical problems to development and stakeholders.