Leads Salesforce managed services and serves as the primary technical escalation point across Salesforce and integrated enterprise applications. Provides architecture and technical guidance across Salesforce clouds, integrations, automation, security, and data models. Troubleshoots production incidents, performs root-cause and impact analysis, coordinates resolution, evaluates releases and upgrades, and maintains application inventories, dependency maps, runbooks, and support documentation. Advises business and technology stakeholders while driving platform stability and continuous improvement.

Enhances sales effectiveness by managing sales content libraries, developing playbooks and training, supporting product launches, creating competitive materials, and improving pricing and margin execution. Partners with product management, marketing, and field teams to translate technical information into sales resources. Maintains CRM and enablement technology proficiency, gathers field feedback, and tracks content, training, and productivity metrics.

Owns go-to-market strategy and execution for enterprise business applications and database solutions. Develops positioning, messaging, value propositions, solution narratives, customer-facing assets, sales tools, and partner enablement. Translates complex technology into outcome-led buyer stories, gathers customer and competitive evidence, supports campaigns and launches, and collaborates across product, sales, technical, partner, and marketing teams in a global B2B technology environment.