Top Tech Jobs & Startup Jobs in Boston, MA

The Customer Experience Analyst will improve IVR operations through data analysis, optimization methods, and recommendations, focusing on Mandarin-speaking customers.

Design, develop, and administer databases for analytics and applications, with responsibilities including SQL maintenance, integration, and cloud solutions.

The CX Business Analyst will design, test, and deliver customer experience solutions, facilitate client sessions, and manage project deliverables.

The Engagement Manager will develop client relationships, lead CX solution sales and delivery, and provide leadership to delivery teams.

Manage multilingual audio IVR prompts, conduct QA, edit audio files, coordinate with voice talent, and assist in IVR dialogue design.

Manage project delivery for customer experience solutions, ensuring quality, timeline, and budget adherence while maintaining client relationships.

Design and deliver customer experience solutions, lead implementation teams, define requirements, and mentor technical team members.

The Senior Speech Scientist will develop and test grammar for IVR applications, support sales, and enhance speech recognition performance.

The Senior Solution Architect will represent and sell CX solutions, identify customer needs, architect solutions, present demonstrations, and collaborate with teams.

The Account Executive will build and manage a pipeline of opportunities, drive revenue by landing new accounts, and maintain relationships with clients while providing CX thought leadership.