Top Tech Jobs & Startup Jobs in Boston, MA

Owns the strategy, roadmap, lifecycle, and continuous improvement of assigned products. Conducts market and competitive research, defines requirements, monitors performance, and leads cross-functional collaboration across IT, clinical, business, clients, and vendors. Supports implementations, product messaging, documentation, and training while ensuring compliance with CMS, HIPAA, URAC, NCQA, FCC, NCPDP, and internal quality standards.

Supports workforce management through forecasting, scheduling, shrinkage analysis, staffing projections, and service-level monitoring. Validates WFM data, manages activities and call-routing adjustments, coordinates queue and skill-group coverage, and identifies reporting enhancements. Develops reports, dashboards, scorecards, training materials, and procedures while analyzing performance opportunities and recommending staffing or process improvements.

Supports manufacturer, payer, and strategic pharmacy clients through operational coordination, reporting, business planning, implementation, issue resolution, and client meetings. Serves as a primary contact for daily requests, escalations, referral questions, patient access barriers, and contract performance. Partners with Trade Account Executives to improve client satisfaction, retain programs, meet guarantees, identify growth opportunities, and deliver strategic business presentations. Travel to client sites or onsite meetings may reach 10%.

Leads strategic growth and end-to-end proposal development, including RFP evaluation, pursuit strategy, cross-functional coordination, performance analysis, process improvement, pricing strategy, compliance, and team leadership. Partners with Sales, clinical, operations, finance, and pricing stakeholders to improve win rates, competitive positioning, resource allocation, and client value. Oversees proposal team staffing, development, workflows, quality controls, and continuous improvement initiatives.

Leads software development strategy and execution, manages software development managers and teams, and oversees modernization of legacy applications. Establishes quality, performance, and delivery metrics; partners with Product, Architecture, Infrastructure, and project management leaders; supports Agile practices, cloud-first development, microservices, automation testing, and AI-enabled delivery improvements.

Develops and executes supply chain contracting strategies for pharmacy GPO members. Leads sourcing, supplier negotiations, category strategies, vendor relationship management, contract execution, performance monitoring, renewals, compliance, and savings initiatives across logistics, cold-chain, packaging, pharmacy technology, and credentialing categories.

Leads financial governance and value realization for enterprise transformation investments. Develops business cases, ROI analyses, financial models, forecasts, dashboards, and executive reporting; monitors spend, risks, variances, milestones, and returns. Partners with FP&A, operations, technology, legal, compliance, and business leaders to guide investment decisions, portfolio performance, and path-to-green planning.

Leads multiple complex enterprise projects from business case development through implementation, managing scope, schedules, budgets, risks, dependencies, communications, stakeholders, and change requests. Partners with leadership and subject matter experts to deliver strategic initiatives involving IT and data elements. Applies Waterfall and Agile methodologies, supports portfolio governance, ensures testing and compliance, and mentors project managers and organizational leaders.

Manages complex pharmacy benefit management client relationships, supporting retention, account strategy, contract performance, strategic business plans, client training, issue resolution, and growth opportunities. The role presents performance data, investigates unmet guarantees, coordinates with subject matter experts, mentors junior staff, and leads projects while maintaining senior-level client relationships. Travel to headquarters and client sites is required as needed.

Supervises the creation, delivery, and evaluation of employee training programs for pharmacy operations and other departments. Develops manuals, learning modules, and course materials; facilitates instruction; monitors trainee quality and retention; manages training documentation; supports mentoring and peer reviews; maintains training resources; and ensures compliance with accreditation standards, pharmacy policies, and regulations. The role collaborates with operations, quality, and pharmacy leadership and may support training across multiple locations.