Top Tech Jobs & Startup Jobs in Boston, MA

Provides Microsoft core infrastructure support for managed-services customers in a reactive break/fix environment. Troubleshoots Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, Azure, and Microsoft 365 issues. Manages case queues, resolves incidents, documents solutions, communicates with customers, meets SLAs, participates in on-call support, contributes to infrastructure projects, mentors peers, and identifies customer needs.

Installs, customizes, upgrades, patches, maintains, and troubleshoots IBM z/OS and ISV products in managed mainframe environments. Supports disaster recovery, performance optimization, database and infrastructure administration, security, customer incidents, change control, and ServiceNow requests. Plans transitions and technical projects, develops automation scripts and documentation, supports proposals and service scoping, and mentors technical staff while maintaining customer relationships.

Designs and delivers Snowflake data architectures on AWS, including dbt-based data engineering and AI-enabled solutions. Leads RAG, vector search, embedding, semantic search, and analytics initiatives from proof of concept through production. Directs project teams, oversees solution quality and budgets, supports proposals and business cases, and serves as a trusted technical advisor to clients. Requires strong data engineering, governance, documentation, communication, and stakeholder-management skills, with travel as needed.

Provide customer-facing Microsoft infrastructure support in a case-based break/fix environment. Troubleshoot and resolve Azure, Microsoft 365, Windows Server, and related technology issues; manage cases, document resolutions, meet SLAs, collaborate with peers and Microsoft support, and participate in on-call coverage. The role also involves customer communication, technical documentation, mentoring, training, and identifying potential customer needs.

Develops and positions NetApp-based storage, data management, cyber resiliency, hybrid cloud, and AI infrastructure solutions in a national technical pre-sales role. Responsibilities include requirements discovery, solution architecture, proposals, bills of material, statements of work, services scoping, technical leadership, partner collaboration, customer advising, field enablement, mentoring, and strategic opportunity support. The role also creates reusable architectures and represents CDW in customer, partner, and industry engagements.

Develops and presents hybrid infrastructure solutions for federal and state/local government customers. Responsibilities include technical pre-sales consulting, solution architecture, assessments, service scoping, configurations and bills of materials, statements of work, sales strategy, customer and partner relationship management, and technical enablement. The role requires expertise across servers, storage, backup, virtualization, cloud, and AI technologies, along with mentoring other solution architects and traveling up to 25%.

Leads a managed services engineering team supporting mainframe environments. Oversees customer satisfaction, service-level agreement delivery, staffing, resource allocation, operational processes, continuous improvement, budgets, vendor relationships, and technical service optimization. Serves as product owner for assigned services, manages performance and development, coordinates strategic technology planning, and supports customer reviews and escalations. Requires mainframe expertise, consulting leadership, ITIL knowledge, process improvement skills, and the ability to manage complex customer and business priorities.

Develops and leads complex hybrid infrastructure solutions for federal and state/local customers in a technical pre-sales capacity. Provides architecture, assessments, optimization, advisory services, proposals, RFP responses, configurations, and bills of materials. Acts as a trusted customer advisor, leads executive technical discussions, supports sales and go-to-market initiatives, mentors technical teams, and maintains strategic relationships. The role requires extensive technical or pre-sales experience, government customer expertise, and travel up to 25%.

Leads CDW’s Salesforce MarTech services business, including growth strategy, sales pursuits, partner relationships, delivery oversight, financial performance, customer success, and workforce development. Builds and scales Salesforce capabilities across industries, oversees complex engagements, manages pipeline, revenue, margins, forecasting, and staffing, and develops delivery methodologies and talent. Requires executive leadership across matrixed teams, strategic customer and partner engagement, and extensive Salesforce consulting or delivery experience.

Design, implement, administer, and maintain Splunk environments across on-premises and cloud infrastructures. Responsibilities include upgrades, patching, system health monitoring, troubleshooting, data onboarding, log parsing, indexing, normalization, SPL query development, and creation of dashboards, reports, and alerts. The role partners with application and network teams to identify data sources and supports operational, security, and business analytics.