Top Tech Jobs & Startup Jobs in Boston, MA

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

The role involves implementing and improving the software development lifecycle (SDLC) using Jira and Confluence, configuring workflows, automating processes, and ensuring tool adherence across teams. Responsibilities include managing reporting, partnerships with engineering teams, and enabling effective product operations.

Lead category management and strategic sourcing for enterprise software and tools. Drive supplier performance, negotiate contracts, manage budgets, mentor the category team, partner with cross-functional stakeholders, and implement procurement best practices to optimize cost, reduce risk, and deliver measurable value.

Designs, builds, tests, and deploys AI-enabled automations and copilots for GTM and RevOps. Creates reusable agent templates, prompt libraries, and orchestration patterns; implements end-to-end API integrations; monitors performance; documents and hands off production solutions; and trains/coaches business teams on safe, responsible AI usage and prompting best practices.

Perform end-to-end strategic analyses for EverPro to inform pricing, packaging, and monetization decisions. Aggregate and analyze product and customer data, evaluate operational impacts, collaborate cross-functionally, and present clear recommendations to drive growth.

Lead functional owner for Workday Recruiting, Talent, Learning, and Advanced Compensation. Design, configure, test, and deploy scalable Workday processes, automations, and integrations. Partner with HR, Finance, and IT for requirements, reporting, audits, and AI-enabled improvements. Provide advanced user support, governance, and change management to drive data integrity and system adoption.

The Data Product Manager defines the reporting roadmap, manages KPI alignment, collaborates cross-functionally, ensures data quality, and leads continuous improvement in analytics processes.

Lead paid media strategy and own channel outcomes across search, paid social, affiliates, and influencer partnerships. Set targets, manage agency partners, run testing and measurement (incrementality/MMM), align budgets with stakeholders, and collaborate with analytics and product teams to optimize funnel conversion and business ROI.

Lead full-funnel growth marketing for ZyraTalk, owning acquisition, GTM launches, marketing operations, and customer retention. Execute paid search, SEO, landing page optimization, reporting, cross-sell campaigns, and onboarding cadences. Partner with Sales, BDRs, Product, and Marketing Ops to drive SALs, pipeline contribution, and reduce churn.

Lead EverHealth post-sale analytics to improve retention, expansion, and operational efficiency. Build customer health scorecards, churn and expansion models, VoC-driven recommendations, cohort and ICP analysis, and partner with CX, AM, Support, and Finance. Embed AI/LLM tools to automate reporting and accelerate insights; manage one direct report.