Top Tech Jobs & Startup Jobs in Boston, MA

Lead and develop a customer support team by managing onboarding, training, performance measurement, hiring, and support best practices. Serve as the voice of customer experience, collaborate cross-functionally on feature requests and process improvements, and streamline communication with vendors and partners. Support customers through chat, phone, email, troubleshooting, and other channels while helping scale CX workflows and maintain a positive user experience.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Lead the architecture and delivery of large-scale React and React Native applications across web and mobile. Establish frontend standards for performance, accessibility, reliability, and maintainability; build shared component libraries and design systems; resolve complex frontend and cross-stack issues; partner with product, design, and backend teams; and mentor engineers while shaping technical strategy across multiple product areas.

Lead architecture and delivery of complex web and mobile product initiatives. Build React and React Native applications, scalable components, APIs, data models, and shared libraries. Establish engineering standards, improve testing, performance, security, and reliability, and optimize database queries. Mentor engineers, guide technical decisions, and partner with leadership and stakeholders to shape the product roadmap. This is a fully remote role supporting veterinary clinic operations and supply-chain workflows.

Leads end-to-end onboarding and software implementation for veterinary clinics, managing and mentoring a team of 5+ specialists. Owns implementation strategy, project planning, migrations, go-live execution, training, and delivery metrics. Serves as the escalation point for clients and coordinates with Product, Engineering, Strategy, and Support. Builds scalable processes, templates, and tools while maintaining executive-level communication. Occasional travel to client sites may be required for critical launches.

Own recruiting strategy across technical and non-technical teams, partnering with executives and hiring managers to create targeted hiring plans. Build proactive pipelines, source and close active and passive candidates, improve recruiting processes, manage ATS and sourcing tools, track recruiting metrics, and champion the candidate experience. The role also contributes to employer branding and supports hiring in a fast-paced, scaling environment.

Build and maintain features across Vetcove’s web, backend, and mobile platforms. Responsibilities include developing React and React Native applications, creating reusable components, improving test coverage, designing performant and secure data models, optimizing database queries, writing API endpoints, and collaborating with engineering, product, and company leadership in a fully remote environment.

The Associate General Counsel will advise Vetcove on commercial contracting, SaaS and product matters, privacy, data security, intellectual property, regulatory compliance, and strategic growth initiatives. Responsibilities include negotiating commercial agreements, counseling product and business teams, translating complex legal requirements into practical guidance, and supporting new products, markets, commercial models, and regulated workflows. The role partners cross-functionally within a fast-growing, remote technology company serving the veterinary industry.

Supports strategic brand partners through client communication, campaign project management, onboarding, reporting, performance analysis, and optimization recommendations. Collaborates with senior account managers, data scientists, and internal stakeholders to execute campaigns, deliver business reviews, educate clients, and strengthen long-term relationships. The role offers a path toward independently managing smaller accounts and eventually larger partnerships.

Integrate and fine-tune existing AI models within production software, evaluate model performance, build evaluation frameworks, configure observability, develop Python AI features, and troubleshoot real-world performance. Collaborate with data science, engineering, the CTO, and cross-functional teams to improve products and identify AI innovation opportunities. This role focuses on applying existing models rather than designing new machine learning models.