Top Tech Jobs & Startup Jobs in Boston, MA

As a Senior Staff Machine Learning Engineer, you will drive AI product development, collaborate with cross-functional teams, and enhance ML models at scale.

Lead product strategy and roadmap for the end-to-end dispute lifecycle (chargebacks, representments, pre-arbitration, prevention). Partner with engineering, data science, analytics, operations, and partners to build decisioning, scaling infrastructure, proactive prevention, and enforcement programs to reduce losses while protecting community trust and expanding coverage across payment methods and geographies.

Lead global launch and scaling of new travel-adjacent service categories by developing end-to-end program plans, coordinating cross-functional teams, performing SQL-based analytics and financial modeling, defining KPIs, sourcing supply strategies, and building operational processes to enable rapid, scalable growth.

Lead strategy, roadmap, and execution of Airbnb's quality tooling platform. Own automation and AI-driven evaluation for agent performance, partner with engineering and operations, define success metrics, drive cross-functional alignment, and ensure tooling meets QA and operational needs at scale.

As a Senior Staff Engineer, you will lead technical vision and architectural direction for Payments Compliance, ensuring scalable and cohesive compliance systems while partnering with cross-functional teams to navigate regulatory requirements.

The role involves building and validating Marketing Mix Models and geo-experiments, managing measurement infrastructure, and communicating insights to stakeholders.

Own and evolve Community Support risk frameworks, AI risk governance, and the risk registry. Partner with Insider Threat investigations, drive root-cause remediation programs, produce executive risk reporting, and lead cross-functional risk alignment, training, and culture change.

Lead initiatives in designing and building large-scale distributed data systems and ML infrastructure, while collaborating across various engineering teams.

The Analyst will manage demand forecasting and capacity planning for contact center services, utilizing advanced analytics and statistical models to optimize resources and meet service objectives. Responsibilities include model design, data analysis, and stakeholder communication.

Lead Airbnb's competitive intelligence function: monitor competitors and industry trends, run strategic deep dives, own CI data strategy and vendor relationships, produce executive-ready insights, and enable cross-functional reporting and infrastructure.