Top Tech Jobs & Startup Jobs in Boston, MA

Own the platform powering Airbnb’s AI Assistant, including request routing, knowledge retrieval, capabilities, actions, and evaluation. Set product strategy, define resolution and quality standards, analyze production data, diagnose system failures, and guide engineering, data science, policy, and knowledge partners. Lead generative AI launches, safety and readiness reviews, LLM evaluation systems, calibration, and certification while aligning cross-functional teams and communicating decisions to executives.

Leads complex, cross-functional Community Support programs from scoping through launch. Partners with executives and teams across operations, marketing, product, design, engineering, policy, and communications to establish alignment, manage risks, execute plans, track outcomes, and deliver strategic initiatives. The role requires influencing stakeholders globally, navigating ambiguity, developing executive-ready communications, and applying PMO practices to improve customer service and contact center experiences.

Lead initiatives in designing and building large-scale distributed data systems and ML infrastructure, while collaborating across various engineering teams.

Lead the architecture, development, and operation of Airbnb’s global Payments Compliance systems. Set technical direction for compliance experiences, regulatory screening, information collection, and continuous auditing. Collaborate with Product, Design, Policy, Operations, and engineering teams to deliver scalable, configurable, auditable, highly available solutions. Mentor engineers, lead project teams, improve engineering processes, and ensure compliance systems adapt to evolving global regulations.

Lead product strategy and roadmap for Payment Accounts platform, building scalable account, wallet, and identity capabilities. Own cross-functional execution with engineering, data, trust, compliance, and external partners to reduce friction, manage receivables and losses, and support global payments use cases.

Lead a team of enablement and activation specialists to create high-quality content, training, and GTM activation at scale for field, vendor, and ops teams. Set strategy, leverage AI tools for content and coaching, partner cross-functionally to launch initiatives, design experiments to measure impact, and develop talent to drive measurable behavior change and performance.

Lead technical strategy and hands-on engineering for Airbnb's AI-powered ads growth engine. Architect scalable systems for creative generation, bidding, budget optimization, and audience management across paid channels. Write and review code, set standards for availability and quality, collaborate with Marketing/Product/ML teams, roll out staged automation, and mentor engineers to advance platform autonomy while ensuring brand safety and human-in-the-loop controls.

Lead and align ML, data, and engineering teams to define multi-year AI roadmaps, deliver production ML solutions, ensure robust data pipelines, set success metrics tied to business outcomes, and grow/mentor senior managers and engineers.

Lead and mentor TPMs to deliver AI platform initiatives across search relevance, recommendation systems, and ML infrastructure. Align stakeholders, define measurable success criteria, manage risks and dependencies, drive execution, and present outcomes to senior leadership. Partner with ML, infrastructure, and product teams to shape technical direction and accelerate data-driven AI initiatives.

Lead architecture and implement core backend services and data models that manage account state, eligibility, and entitlements at scale. Collaborate with product, design, Payments/Wallet, and identity teams to ensure correctness, reliability, and extensibility. Drive cross-team architecture decisions, mentor engineers, run design reviews, and proactively identify and mitigate scalability, reliability, and data-integrity risks.