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Manage key client relationships within Pharmacy Benefit Management, ensuring high-quality service delivery, client satisfaction, and issue resolution. Lead client meetings and support implementation efforts.

The role involves conducting data analyses for PBM clients, creating insights, and supporting strategic decisions to optimize services. It includes mentoring junior analysts and presenting complex data findings effectively.

Lead reconciliations and quarterly financial reporting for PBM COGS, develop forecasting models, analyze pharmacy cost drivers, identify cost-saving opportunities, resolve contract and finance inquiries, and improve reporting and reconciliation processes to support margin optimization and client success.

The Director of PBM Specialty Strategy is responsible for managing specialty pharmacy strategies, leading teams, enhancing member experiences, and implementing strategic programs.

The Director, Formulary Operations leads the strategy and execution of PBM formulary offerings, oversees performance, drives innovation, and collaborates across teams to optimize outcomes and client interactions.

Oversee client financial operations and risk management, drive financial performance, manage financial guarantees, and lead two specialized teams to enhance operational excellence and technical innovation.

Lead end-to-end revenue accounting, including billing, ASC 606 revenue recognition, invoicing approval, collections, forecasting, and sales/use tax compliance. Drive process improvements, partner with FP&A and ops, and oversee NetSuite-based high-volume billing operations.

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

Execute financial models and pharmacy claims analyses to support underwriting for sales bids, present results to stakeholders, recommend pricing adjustments, drive pricing research, improve processes, and run quality control on analyses.

Oversee payroll operations, ensuring accuracy and compliance across the organization. Lead improvements in payroll processes and manage tax compliance and filings.