Top Tech Jobs & Startup Jobs in Boston, MA

Lead the Technical Support organization, ensuring efficient customer issue resolution and designing AI-driven support systems while collaborating with multiple departments.

Lead the Customer Success organization, driving adoption and retention through digital programs and AI while owning strategic customer relationships and team development.

Manage end-to-end interview coordination and candidate communications, maintain ATS and scheduling tool accuracy (Greenhouse, GoodTime), coordinate background checks and offer-stage workflows, keep recruiting documentation and data integrity, identify process gaps and drive operational improvements, and support recruiting programs and cross-functional initiatives to improve scalability and candidate experience.

Manage end-to-end SMS onboarding and provisioning (Twilio), review opt-in flows for compliance, provide first-line operational support and troubleshooting, maintain onboarding documentation, and coordinate with CX and Technical Support to ensure smooth SMS launches.

Lead cross-functional initiatives to improve execution, efficiency, and automation. Define scope, success criteria, timelines, and ownership; coordinate stakeholders; partner with technical teams to implement AI-enabled workflows and tooling; monitor progress, surface risks, and drive adoption to deliver measurable impact.

Lead Finance and Accounting functions, drive long-range financial planning, capital allocation, and board-level reporting. Strengthen systems, governance, and FP&A for SaaS metrics, support fundraising/M&A, and develop high-performing teams to scale the business.

Communicate with customers via support channels to triage and resolve technical issues, onboard and troubleshoot integrations, improve support processes, collaborate with Product and Customer Success, and advocate for product improvements.

Lead internal IT operations, manage infrastructure and systems, enhance security, mentor IT staff, and implement scalable tech solutions.

The Senior Account Executive will manage sales cycles, drive full-cycle deals to close, and collaborate with teams to achieve sales goals in B2B SaaS.

The Talent Development Program Manager will design, execute, and improve talent development programs for employee growth at Customer.io, focusing on manager capability and effective learning experiences.