Top Tech Jobs & Startup Jobs in Boston, MA

Oversee the Level 1 technical support queue, prioritize cases, monitor SLA compliance, and escalate potential breaches. Mentor and coach Tier 1 Support Engineers, conduct quality and queue reviews, support onboarding, maintain knowledge-base documentation, and coordinate complex-case handoffs with Level 2 and Level 3 teams. Track and report weekly queue health and performance metrics while supporting escalated issues during weekends, holidays, and after-hours periods.

Oversee the Level 1 technical support queue, prioritize cases, monitor SLA compliance, and escalate potential breaches. Mentor and coach Tier 1 support engineers, support onboarding, maintain knowledge-base documentation, coordinate handoffs with higher-level teams, review quality scores, and report queue health and performance metrics. The role may require after-hours, holiday, and weekend availability for escalated issues.

Leads Level 2 technical support operations and supervises support professionals handling complex escalations. Responsibilities include coaching, workload management, SLA and case oversight, advanced troubleshooting, customer advocacy, cross-functional resolution coordination, root cause analysis, knowledge management, KPI reporting, and continuous process improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to improve issue resolution, product supportability, and team capability.

Leads manufacturing engineering and operational excellence for production processes. Develops process documentation, supports new product introductions and transfers, validates tooling and equipment, and improves yield, throughput, OEE, scrap, and productivity using Lean and Six Sigma methods. Maintains manufacturing data and SAP BOMs, coordinates equipment maintenance and calibration, designs fixtures, manages vendors and capital projects, mentors technicians, and resolves technical production issues.

Develop automated test frameworks, scripts, and tools for embedded software, IoT devices, building control platforms, and integrated hardware/software systems. Design and execute functional, regression, performance, and system-level tests; analyze results, troubleshoot defects, document findings, and support compliance. Collaborate with software, hardware, systems, and quality teams to improve product reliability and readiness, while mentoring junior engineers as needed.

Leads technical support managers, team leads, and engineers while owning support operations, SLA performance, escalations, customer satisfaction, staffing, and continuous improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize global processes, develop employees, and execute support strategy. Uses KPIs such as CSAT, NPS, FCR, MTTR, backlog health, and escalation rates to drive operational excellence.

Supports sales of building automation solutions through customer visits, demonstrations, technical presentations, application guidance, training, and channel-partner support. Translates customer requirements into flow-control applications, maintains demonstration and training materials, supports key accounts and industry events, and collaborates with Sales, Engineering, Product Management, and Technical Support. The role serves customers across North America and selected international markets.

Leads cross-selling and strategic sales growth across Honeywell’s Life Sciences portfolio. Develops executive relationships, account-based growth strategies, and enterprise transformation opportunities spanning quality, manufacturing, facilities, automation, cybersecurity, AI, software, and services. Owns orders, revenue, profitability, ARR, forecasting, pipeline health, and business performance. Builds and coaches a high-performing sales organization while coordinating cross-functional teams to deliver integrated customer solutions and long-term business value.

Leads a sales representative team, develops and executes strategies to exceed quotas, manages key customer relationships, identifies market opportunities, and collaborates cross-functionally on onboarding, order processing, and support. Requires at least five years of sales experience, a record of achieving targets, and strong leadership skills. A business or marketing degree and strategic market knowledge are preferred.

Leads a sales team, develops and executes revenue-growth strategies, manages customer relationships, analyzes market and competitor trends, identifies business opportunities, and collaborates cross-functionally on customer onboarding, order processing, and support. The role requires at least five years of sales experience, a proven record of achieving targets, and strong leadership and team-management capabilities.