Top Tech Jobs & Startup Jobs in Boston, MA

Leads the data science and engineering organization, owning technical strategy, architecture, roadmap, and delivery for the data platform and Insights products. Manages managers and senior contributors, establishes engineering and analytical standards, guides AWS-based data pipeline and ML architecture, oversees prioritization and capacity planning, and represents the data organization to executives. The role also drives hiring, talent development, cross-functional collaboration, compliance-sensitive data practices, and scalable healthcare data products.

Senior Sales Operations Manager responsible for managing sales processes, deal desk execution, commercial approvals, territory and quota planning, Salesforce requirements, pipeline and forecast reporting, and revenue performance insights. The role partners with sales, finance, and revenue operations leadership to improve seller productivity, maintain data quality, support revenue planning, and strengthen operational discipline. This is a remote U.S.-based position with approximately 5% travel.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Own retention and expansion for strategic enterprise accounts in Nebraska. Build C-suite relationships, create multi-year account plans, negotiate complex renewals and upsells, analyze platform utilization to produce ROI, lead cross-functional initiatives to drive adoption and outcomes, forecast revenue, run executive business reviews, and mentor peers. Requires senior customer success experience and travel up to 30%.

Lead enterprise sales efforts across the West Coast, build executive relationships, manage pipeline and forecasts, drive large healthcare and government deals, mentor sales team, and collaborate with cross-functional teams to meet quarterly and annual revenue targets.

Provide operational and analytical support for community strategy across Customer Success and Sales. Manage escalation processes, SOPs, playbooks, Salesforce tracking, customer surveys, adoption metrics, and partner engagement insights. Coordinate with Sales, Implementation, Marketing, RevOps, Analytics, community organizations, and customers to improve retention, onboarding, escalation resolution, and engagement outcomes. Facilitate escalation reviews, support community-focused events, and develop models that drive adoption.

Own strategic customer relationships across complex healthcare and government accounts. Develop success plans, drive product adoption and measurable outcomes, manage account health, renewals, retention, and expansion opportunities. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives while mitigating risks and advocating for customer needs. Use customer and platform data to generate insights, improve workflows, and strengthen customer value. Serve as a resource to peers and promote best practices.

Lead enterprise implementation engagements from discovery through handoff, translating customer requirements into scalable workflows and implementation roadmaps. Manage cross-functional delivery, drive stakeholder alignment, mitigate risks, run governance and workshops, and support adoption. Contribute to delivery methodology improvements and provide consultative guidance to complex customers.

Lead operational execution of community strategy by standardizing processes, managing escalation tracking in Salesforce, coordinating with RevOps/Analytics, enabling Customer Success and Sales, driving retention and partner engagement, maintaining SOPs/playbooks, tracking metrics and surveys, and supporting community marketing and events.