Top Tech Jobs & Startup Jobs in Boston, MA

Manage community strategy operations across Customer Success and Sales by supporting escalations, retention, onboarding, adoption, and partner engagement. Maintain SOPs and playbooks, facilitate escalation reviews, track metrics in Salesforce, analyze network and engagement data, administer customer surveys, and coordinate with Marketing, RevOps, Analytics, Sales, and Implementation. The role also supports community-facing materials and events while building relationships with government agencies, nonprofits, healthcare organizations, and community partners.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.

Provides operational, analytical, and consultative support for community strategy across Customer Success and Sales. The role manages customer escalations, maintains playbooks and triage processes, coordinates cross-functional reviews, tracks adoption and engagement metrics in Salesforce, supports retention and onboarding, and partners with community organizations, government agencies, nonprofits, healthcare organizations, Marketing, and Revenue Operations. The position is remote for Hawaii-based candidates and requires 30–50% travel.

Designs scalable community engagement, adoption, escalation, and enablement strategies across customers and geographies. Partners with Customer Success, Sales, and Implementation teams; develops SOPs, playbooks, workflows, and measurement frameworks; manages escalations; analyzes Salesforce and network-health data; improves data quality and operational consistency; facilitates cross-functional and executive discussions; coaches colleagues; and connects community outcomes to customer value, retention, and whole-person health.

Staff Accountant responsible for general ledger activities, monthly and year-end close, reconciliations, journal entries, financial reporting, audits, GAAP compliance, and administration of the corporate travel and entertainment program. Provides backup payroll processing, supports internal controls, manages ERP workflows in NetSuite, and identifies process automation improvements. This is a remote U.S.-based role requiring strong attention to detail, Excel proficiency, and discretion with confidential financial and payroll data.

Lead end-to-end enterprise implementations as project manager and customer point of contact. Responsibilities include assessing workflows, managing configurations and go-live support, coordinating cross-functional dependencies, developing training and documentation, launching coordinated care networks, managing project plans, supporting SAML SSO implementations, and maintaining project pipeline data. The role requires strong customer relationship management, communication, consultative problem-solving, adaptability, and data analysis skills.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, develop account strategies, lead QBRs and outcome narratives, solve cross-functional workflow challenges, translate customer needs into product feedback, and advocate for customer priorities internally. The role also includes mentoring junior team members and contributing to team initiatives and playbooks. This is a remote, U.S.-based position restricted to Florida residents with approximately 30% travel.

Manage a high-volume, tech-touch customer portfolio using scalable engagement, onboarding, adoption, retention, and expansion strategies. Segment accounts, develop customer value plans, automate engagement workflows in Salesforce, monitor GRR and CSQL metrics, support pipeline forecasting, and collaborate cross-functionally to improve customer experience and program performance.

Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.