Top Tech Jobs & Startup Jobs in Boston, MA

Lead design, automation, deployment, and integration of cloud and on-premises networking and network security across AWS, Azure, and GCP. Act as technical escalation point, produce assessments and low-level designs, mentor team members, run client workshops, and communicate project status.

Lead and build an Operations Excellence function to centralize operational quality, own issue management across quote-to-cash, drive root cause analysis and corrective actions, define SOPs and automation opportunities, maintain executive reporting and scorecards, and embed continuous improvement and governance across cross-functional teams.

Lead strategy and execution of internal communications to align employees with company strategy, priorities, and change initiatives. Develop enterprise communications campaigns, leadership messaging, toolkits, FAQs, intranet and newsletter content, and narrative tracking. Partner with leaders and transformation teams to translate complex topics, manage communication cadence, and use employee feedback and metrics to improve effectiveness.

Hands-on technical leader designing, building, and scaling AI-powered operational capabilities for Managed Services. Deliver agentic AI workflows (triage, remediation, RAG knowledge, orchestration), integrate with ITSM, observability, and automation tools, establish guardrails, and drive adoption and measurable operational outcomes like incident deflection and MTTR reduction.

The Senior Technical Consultant leads the design and implementation of enterprise-grade technical solutions, mentors team members, and collaborates on innovations for client projects.

Serve as a hands-on principal consultant embedded with business units to discover AI opportunities, facilitate design-thinking workshops, scope MVPs, guide platform fit, bridge business and engineering, drive adoption/change readiness, engage executives, and measure business impact through defined success metrics and reporting.

Build and operate production AI applications on enterprise GPT platforms: design agents and workflows, integrate enterprise data sources, implement APIs/webhooks, ensure security/observability, prototype and scale RAG and agentic solutions, measure model quality and cost, and partner with business stakeholders to deliver and support AI-enabled outcomes.

Lead a multinational order management team to ensure logistics data integrity, analyze performance metrics, collaborate with sales, procurement, IT and external partners, prioritize vendor data feeds, monitor shipments, and resolve customer shipment issues to improve timeliness and accuracy.

Lead architecture, design, development, and deployment of ServiceNow solutions (ITOM preferred). Mentor project teams, run client workshops/demos, design integrations, participate in presales, maintain certifications, and deliver high-quality written deliverables. Travel ~25%.

Lead design and delivery of ServiceNow solutions: gather requirements, translate to technical specifications, run demos/workshops, document knowledge, coordinate sprints, mentor junior team members, and manage SDLC ceremonies.