Leads technical direction for large-scale accessibility systems that detect, remediate, and prevent web accessibility issues. Designs, builds, and operates secure, scalable distributed systems; drives technical roadmaps; mentors engineers; partners with Product and Design; and promotes responsible AI-assisted development. The role requires hands-on software engineering across JavaScript/TypeScript, React, Node.js, databases, storage, real-time data, and AI-enabled tooling.

Owns expansion revenue across mid-tier SaaS accounts through upselling, cross-selling, renewals, pipeline management, forecasting, and strategic customer conversations. Leads discovery, value selling, proposals, QBRs, pricing, and deal closure while partnering with Customer Success, Product, Sales, and Service Delivery. Maintains account health, identifies growth opportunities, shares best practices, and provides leadership with pipeline and customer trend visibility.