Customer-facing technical expert supporting account managers through renewals, upsells, trials/POCs, security assessments, and RFPs. Drive product activation, architect solutions, identify customer pain points, and improve trial/POC experiences to grow existing accounts.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.