Top Tech Jobs & Startup Jobs in Boston, MA

Lead technical pre-sales for strategic accounts: drive discovery, design architectures, deliver demos and POCs, propose solutions using Twilio APIs, mentor engineers, and partner with sales to secure technical wins.

The Director of Strategic Accounts will lead a team focused on revenue growth in the healthcare sector, mentoring and guiding account executives. Responsibilities include pipeline management, customer engagement, and maintaining accurate CRM data.

The Social Media Specialist will create engaging content, manage social media channels, execute campaigns, and analyze program success. They'll foster community engagement and collaborate with stakeholders.

Lead and mentor a team building Twilio's next-generation low-latency, high-throughput media processing stack. Drive architecture and technical decisions, balance reliability with feature delivery, own performance and reliability targets, collaborate across product and platform teams, reduce technical debt, and establish engineering excellence in testing, code quality, and operations for global real-time media services.

Develop, maintain, and automate Twilio's Compute cloud infrastructure including scalable cloud-native environments, VM orchestration, hardened AMIs, ASG/EC2 management, container images, and OS libraries. Collaborate with architects and engineers, produce IaC-compliant implementations, author documentation and runbooks, participate in on-call rotation, and support legacy and new platform components using automation and best practices.

Lead technical pre-sales for Twilio.org: qualify opportunities, design architectures, run demos and POCs, produce technical proposals, mentor peers, and drive customer adoption across public sector, healthcare, and non-profit customers.

Lead strategy and roadmap for Twilio’s developer and commerce platforms, turning platform engineering into a proactive, self‑service product. Drive developer experience, APIs/SDKs, deployment tooling, observability, and billing/commerce capabilities. Partner with engineering, architecture, security, and stakeholders to prioritize roadmap, measure adoption and reliability, and reduce support burden through developer portals, golden paths, and data-driven KPIs.

Lead and manage a personalized support team for Twilio customers in a remote-first environment. Build customer relationships, drive personalized customer experiences, coordinate occasional in-person meetings, and collaborate across teams while supporting hiring and team development.

Lead strategy and execution for Twilios internal communications, owning high-stakes, sensitive employee messaging, crisis and change communications, and cross-functional counsel with Legal, HR, Security, and Finance. Serve as a strategic partner to communications leadership, ghostwrite for executives, and support broader IC programs, all while ensuring confidentiality, cultural alignment, and clear, empathetic narratives for a global workforce.

Build, operate, and maintain scalable backend services and Kubernetes clusters across AWS and Azure. Contribute production code, Terraform IaC, CI/CD/GitOps workflows, observability, and testing while learning from senior engineers.