Top Tech Jobs & Startup Jobs in Boston, MA

Lead and improve Support Escalations by coaching and onboarding team members, managing critical customer incidents and executive communications, driving post-mortems and leadership-facing reporting, and delivering cross-functional projects and process improvements to reduce escalations and improve OKRs.

Lead deal desk strategy and operations by supporting AI workflow integrations, maintaining deal models and dashboards, automating internal tooling, troubleshooting system issues, providing pricing and discount insights, and creating enablement resources for global sales.

Design and maintain a formal analytics data layer (AWS Glue, Athena/Presto, LookML); build data models, pipelines, and automated quality checks; investigate anomalies; document metrics and lineage; mentor analytics team members and promote best practices.

Lead end-to-end UX for Twilio Voice products, translating telecom abstractions (SIP, WebRTC, real-time media) into developer-focused interfaces. Drive cross-channel coherence, define systems architecture and naming frameworks, integrate voice with conversational AI, mentor designers, and partner with product and engineering leadership to deliver scalable, high-fidelity experiences within Twilio’s One Console.

Lead design and build of a 0-1 Identity Graph platform for real-time identity resolution. Own architecture, implement high-performance synchronous read models, build data pipelines, enforce PII privacy boundaries, ensure production resilience and observability, and mentor engineering teams while aligning cross-team stakeholders.

The Staff Software Engineer will architect and implement scalable data systems, collaborate with teams, mentor engineers, and ensure data integrity.

Design, build, and operate highly available, high-throughput backend services for Twilio SendGrid. Modernize Go-based microservices, manage dual-cloud AWS/Azure infrastructure with Terraform, improve observability and reliability, mentor engineers, and balance feature delivery with platform refactoring.

Lead architecture and roadmap for Twilio's Compliance Experiences platform, modernizing legacy systems into cloud-native microservices. Drive AI-augmented development, design high-availability APIs and data systems, mentor senior engineers, ensure regulatory-compliant developer experiences, and lead incident remediation and cross-team technical strategy.

Build and own backend identity APIs and core authentication flows for scale. Partner with product and engineering leadership, author design docs, improve production resilience and observability, handle incident response and on‑call, collaborate across teams, and mentor other engineers.

Senior HRBP advising SVP and VPs across GTM, Partners, and Strategic Growth. Drive workforce planning, organizational design, succession, AI-driven people analytics, change leadership, and executive coaching to scale global teams and improve operational performance.