Top Tech Jobs & Startup Jobs in Boston, MA

Own the post-sale lifecycle for key B2B SaaS accounts, building executive relationships, driving adoption, renewals, retention, and expansion. Use customer data and analytics to monitor account health, identify risks and upsell opportunities, and deliver tailored success strategies. Collaborate with sales, product, and support teams while advocating for customer needs and influencing product and marketing direction.

Create and publish user guides, release notes, knowledge articles, troubleshooting content, and best practices for SugarAI products. Collaborate with Product, Engineering, UX, and Support teams throughout the product lifecycle, build product expertise, advocate for users, and simplify complex technical concepts. Develop reusable templates and automated workflows to improve content quality and team efficiency.

Lead the Americas Customer Success Management team, developing CSMs, strengthening customer relationships, and driving adoption, retention, renewals, and expansion. Establish risk identification and mitigation processes, improve renewal and growth forecasting, monitor customer health and revenue metrics, maintain CRM discipline, and collaborate with Sales, Professional Services, Support, and Marketing to maximize customer value and revenue.

Generate net-new revenue across a North America territory by prospecting, building pipeline, managing complex SaaS sales cycles, leading executive discovery, delivering tailored demonstrations, and closing multi-stakeholder deals. Develop territory plans, maintain accurate forecasts and CRM data, collaborate with marketing, product, engineering, customer success, and professional services, and support successful customer engagements.

Hiring across multiple sales functions for SugarAI: account executives (SMB to enterprise), customer success, channel sales, business development, and solution consulting. Roles focus on driving revenue, managing and growing customer relationships, qualifying and closing opportunities, enabling partners, and collaborating cross-functionally to deliver AI-driven CRM solutions. Candidates should demonstrate impact, ownership, and ability to thrive in a collaborative, fast-moving environment.