Top Tech Jobs & Startup Jobs in Boston, MA

Lead detection, response, and digital forensics for security incidents. Monitor alerts, perform technical analysis, act as Incident Commander, build automation and runbooks, mentor engineers, and coordinate cross-team investigations and insider threat work.

Design, build, and maintain scalable Spark-based ETL pipelines and computed tables in a central data lake. Integrate structured and unstructured IoT, sensor, and external data for analytics, model training, and dashboards. Collaborate with Data Science, Analytics, and ML teams to ensure reliable, high-quality customer-facing datasets.

Design, build, and operate scalable, secure data platform infrastructure for ingesting, processing, cataloging, and accessing petabytes of data. Improve Spark/Databricks reliability and developer experience, build ingestion/replication systems, develop internal libraries and tooling (Go/Python), and collaborate with cross-functional teams to support analytics, ML, and customer-facing data products.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Partner with senior sellers to lead technical pre-sales activities: demos, POCs, RFI/RFP responses, integrations, and product evaluations. Drive technical storytelling, objection handling, advanced integrations, and SE team enablement while carrying quota and contributing to product and process improvements.

Manage and scale the Resident Consultant team to drive adoption, value realization, and renewals for enterprise SaaS customers. Define long-term team strategy, hire and develop consultants, engage executive stakeholders, and partner cross-functionally to solve customer challenges and grow accounts. Represent customer success at executive levels and embed Samsara cultural principles.

Provide strategic employee relations guidance to business leaders and People teams on investigations, performance management, misconduct, leaves/accommodations, and policy interpretation. Drive case management, documentation, analytics to identify trends, advise on risk, support DEI, develop manager toolkits, and partner cross-functionally to improve ER processes and training.

Lead and scale a cross-functional AI and engineering organization that builds production-grade AI models, automated data pipelines, and LLM-driven workflows to power Samsara's GTM operations. Define a multi-year AI roadmap, set quality and review standards for model outputs, collaborate with execs across Engineering, Product, and RevOps, and hire and mentor managers and individual contributors to drive adoption and reliable automation across CRM, telemetry, and enterprise data systems.

Own technical pre-sales for large enterprise customers: demonstrate Samsara IoT hardware and cloud, design solutions, run POCs and installations, integrate via APIs, build dashboards and custom reports, mentor SEs, and partner with sales to close complex deals.

Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.