Top Tech Jobs & Startup Jobs in Boston, MA

Lead firmware and full-stack development for edge AI safety products, spanning embedded systems, Go backend services, and web or mobile surfaces. Own features from customer problem through fleet-scale deployment, establish architecture, optimize AI algorithms for constrained devices, partner with hardware and cross-functional teams, mentor engineers, and deliver high-impact products across more than one million connected devices.

Build and maintain reliable data pipelines, computed tables, and scalable data models using SparkSQL and PySpark. Integrate IoT, product, customer, external, unstructured, and ML-related data into a central data lake for analytics, causal inference, model training, and dashboards. Ensure high data quality and uptime while collaborating with data science, analytics, AI/ML, and engineering teams.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Leads Samsara’s executive communications program, serving as a trusted counselor and thought partner to the CEO. Responsibilities include shaping executive messaging and narrative strategy, creating presentations, videos, long-form content, employee and customer communications, and social media, while managing CEO preparation and delivery across audiences and channels. The role also integrates AI tools into research, content development, organization, and workflow management, and partners with communications, marketing, investor relations, and cross-functional leaders.

Owns high-severity customer finance escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyzes escalation trends, leads process-improvement programs, improves workflows and dashboards, coaches frontline teams, and drives systemic issue prevention. Success is measured through faster resolution, improved customer satisfaction, SLA adherence, and permanent resolution of recurring problems.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs improving workflows, SLAs, tooling, reporting, and customer-facing processes. Coach frontline teams on de-escalation and prevention, deliver post-mortems, and ensure accountability for follow-up actions. Success is measured through faster resolution, improved customer satisfaction, systemic issue elimination, documentation quality, and SLA adherence.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs that improve workflows, tooling, reporting, SLAs, and customer-facing processes. The role also includes coaching frontline teams, producing post-mortems, tracking commitments, and driving systemic improvements that reduce resolution times and improve customer satisfaction.

Build and scale AI-enabled developer experience systems, including CI/CD platforms, deployment safeguards, observability, automated response workflows, and multi-agent orchestration. Reduce developer toil and technical debt while improving software delivery speed, safety, reliability, and production quality. Partner with engineering teams to adopt AI-native delivery practices and convert emerging capabilities into scalable internal platforms.

Design and build scalable frontend and backend features for route planning, routing, navigation, and route execution products. Partner with product, design, and engineering leadership to improve planner efficiency, leverage AI appropriately, and promote technical excellence. Mentor junior engineers, contribute to team growth, engage with customers, and help scale products across industries and customer verticals.

Own global mobility and immigration programs, including case management, policy administration, compliance, vendor coordination, employee support, and process optimization. Partner with HR, Recruiting, Legal, and external providers to improve workflows using AI and automation. The role also supports benefits and leave-of-absence coordination while developing broader expertise in Total Rewards.