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The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Lead and grow a team of program and technical program managers to deliver Revenue Operations initiatives across Salesforce, CPQ, CLM, Billing, Forecasting, and Renewals. Define and prioritize the roadmap, drive end-to-end delivery (requirements, UAT, enablement, change management), measure program health, manage risk, and partner with Sales, Finance, Legal, and Systems to ensure adoption and continuous improvement while embedding AI tooling and responsible-AI practices.

Own post-implementation success for complex Mid-Market customers: drive adoption of Samsara IoT products, diagnose and resolve technical issues, lead strategic engagements and workshops, recommend workflow and feature changes, and coordinate cross-functional teams to deliver measurable business value and renewals.

Lead and scale Financial Operations covering Source-to-Pay, Global Payroll, Equity Administration, and Sales Commissions. Own P2P technology stack, ensure SOX compliance, support SEC disclosures and board reporting, drive AI-driven automation and process transformation, partner with cross-functional leaders, and hire and develop high-performing teams.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

Manage full sales cycle for mid-market public sector accounts: prospect, qualify, run POCs, negotiate multi-stakeholder deals ($20k–$250k), build executive relationships, forecast in SFDC, and close business while traveling for onsite meetings.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

The Account Executive will drive sales by building relationships with mid-market customers, managing trials, and executing complex negotiations while achieving sales quotas.

As a Sales Engineer, you'll modernize industries through IoT solutions, support customer engagement, and drive technical sales processes.

Manage the Resident Consultant team to enhance and scale services, ensuring customer success and value realization for enterprise clients, while leading and developing talent.