Top Tech Jobs & Startup Jobs in Boston, MA

Leads the global operating model for Technical Support Engineering, including follow-the-sun coverage, escalations, incident response, platform reliability, operational metrics, and cross-functional Engineering partnerships. Builds scalable processes, runbooks, reporting, and automation while developing managers and technical teams. Owns customer outcomes during complex issues, continuous improvement, service quality, succession planning, and team performance across distributed regions.

Drive net-new business and revenue growth by prospecting, managing territories, leading technical discovery conversations, and closing enterprise SaaS/PaaS deals. Own the full sales cycle, quota, forecasting, and pipeline management while engaging technical and executive stakeholders. Collaborate with sales development, sales engineering, professional services, and customer success teams to deliver an effective buyer journey.

Provides hands-on technical leadership for Pantheon’s P1 zero-to-one product and company-wide engineering strategy. Owns architecture across real-time collaboration, APIs, data, publishing, integrations, and developer experience; establishes reliability, security, observability, and delivery standards; guides build-versus-buy decisions; mentors senior engineers; partners with product, design, security, infrastructure, and customers; and contributes code to validate architecture and unblock critical initiatives.

Partner with account executives to discover customer needs, design solutions, deliver technical demonstrations, build prototypes and proof-of-concepts, troubleshoot web workflows, complete technical questionnaires, and secure technical wins. The role requires hands-on expertise with Drupal, WordPress, React, Next.js, modern web infrastructure, headless architectures, and AI-assisted development while collaborating with Product, Engineering, Marketing, and Customer teams.

Build full-stack features for a real-time collaborative content platform, spanning backend services, APIs, and frontend systems. Design and implement maintainable, well-tested software; contribute to architecture and technical decisions; collaborate with product and design; integrate AI into development and product workflows; participate in code reviews; and help establish engineering quality standards on an early-stage team.

Partner with Account Executives to lead technical sales cycles: deliver customized demos, ROI analyses, discovery sessions, and technical presentations; resolve technical blockers; complete RFPs/RFIs/security questionnaires; act as trusted technical advisor; collaborate cross-functionally to influence product and customer experience, and maintain subject-matter expertise in modern web infrastructure and composable architectures.

The Staff Software Engineer will lead the architecture and development of a real-time content platform, working on both backend and frontend systems while mentoring team members and collaborating with product and design teams.