Own reliability for Kong’s Volcano internal developer platform by defining SLOs, incident practices, and observability. Design multi-region Kubernetes infrastructure, GitOps deployment automation, preview environments, managed PostgreSQL, Redis, and object storage. Lead reliability and compliance initiatives with engineering, security, and OCTO leadership while evaluating emerging edge, serverless, vector database, and AI infrastructure technologies.

Support field sales by designing and demonstrating the Kong API/AI connectivity platform, run PoCs, build trusted customer relationships, coordinate cross-functional teams, produce technical documentation, and contribute to marketing initiatives to ensure successful platform adoption and customer satisfaction.

Embed with business teams to design and build AI-powered tools, automations, and workflows; coach and enable staff; create reusable solutions, documentation, adoption metrics, and governance; mentor junior members and translate AI developments into practical enterprise applications.