Top Tech Jobs & Startup Jobs in Boston, MA

Own a portfolio of SMB customers, driving onboarding, adoption, renewals, expansion, and retention. Develop account plans, conduct business reviews, identify growth opportunities, close upgrades and cross-sell deals, forecast revenue, maintain CRM data, and analyze churn and expansion trends. The role requires consultative selling, negotiation, executive relationship management, sales-tool proficiency, and collaboration with Customer Success, Renewals, Marketing, Product, and Sales teams.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Manage full-cycle technical recruiting for Engineering, Product, Security, UX, and R&D roles. Partner with hiring leaders on role definition, structured interviews, sourcing strategy, market research, candidate assessment, pipeline management, and offer negotiations. Build diverse talent pipelines, use recruiting data to guide decisions, maintain accurate Greenhouse documentation, deliver an inclusive candidate experience, and improve recruiting practices through responsible AI use and shared resources.

Manage full-cycle recruiting for go-to-market roles across sales, marketing, customer success, professional services, and related teams. Partner with hiring leaders, build diverse talent pipelines, conduct structured assessments, use market and funnel data to guide hiring, manage candidate experiences, negotiate offers, and maintain recruiting documentation. The role also involves improving recruiting practices, responsibly using AI, and advising stakeholders in a globally distributed, remote-first environment.

Deliver GitLab professional services engagements for public sector customers, including installations, upgrades, migrations, training, and advisory work. Plan and execute deployments using infrastructure and configuration as code, lead customer projects end to end, provide technical guidance, manage multiple engagements, and collaborate with project, product, and engineering teams. Mentor other engineers and support customers operating in secure environments requiring active clearance.

Build and operate production AI agents, agentic workflows, MCP servers, and CX applications. Develop Python and TypeScript services, AWS infrastructure, integrations, testing, observability, security controls, and CI/CD pipelines. Partner with Customer Success and other CX teams to prototype solutions, translate workflows into technical plans, and deliver reusable platforms. Mentor engineers and non-engineers, document systems, establish governance, and support reliable handoff and shared ownership.

Lead GitLab’s global Subject Matter Expertise Solutions Architecture organization across AMER, EMEA, and APJ. Set strategy, build operating models, manage regional SME leaders, and align specialist coverage with bookings and consumption goals. Partner with Sales, Product, Engineering, Marketing, Customer Success, and Enablement to support complex opportunities, improve technical evaluations, shape product roadmaps, and drive organizational transformation. Develop leaders, establish performance metrics, strengthen executive customer relationships, and expand AI-enabled workflows.

Leads GitLab’s global People Operations and Compliance function, setting its strategic roadmap, scaling and automating employee lifecycle processes, establishing service standards and metrics, managing case management, overseeing global mobility and employment compliance, supporting global expansion, and developing a high-performing international team. The role partners broadly across People, Legal, Payroll, IT, Procurement, and Internal Audit while optimizing Workday, Greenhouse, and related systems.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Own and execute global and regional pipeline generation programs, including sales plays and PipeGen days. Coordinate cross-functional delivery, pipeline hygiene checkpoints, communications, and action items across Sales, Marketing, Enablement, Sales Strategy, and RevOps. Track program performance, surface pipeline risks and opportunities, support outbound execution, and improve Salesforce and reporting processes. Use pipeline data and dashboards to inform GTM decisions and drive predictable revenue outcomes.