Top Tech Jobs & Startup Jobs in Boston, MA

Lead Workday strategy and people technology architecture to scale a global remote workforce. Translate business needs into durable system design, build scalable integrations, drive complex Workday configuration, ensure SOX ITGC compliance, coordinate cross-functional programs, create reporting and dashboards, facilitate executive design discussions, and promote AI/automation to reduce manual work and improve team effectiveness.

Drive subscription renewals and retention for German customers through negotiation, usage evaluation, true-ups, and cross-team collaboration. Close renewals timely, manage strategic/complex accounts, mitigate churn risk, and help design renewals best practices to improve predictability and gross retention.

Lead strategy and operating model for subcontractor and services partners to scale Professional Services delivery. Build governance, onboarding, readiness, performance scorecards, and cross-functional processes; manage strategic partner relationships and improve staffing, contracting, and automation to ensure consistent, high-quality delivery.

Lead enablement programs for New Business and Sales Development teams: build content, deliver training, partner with field leadership, leverage sales and learning tools, embed AI best practices, measure program effectiveness, and improve seller performance.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Lead GitLab's pipeline growth strategy and operating cadence to drive predictable, scalable pipeline and revenue outcomes. Partner cross-functionally to set targets, capacity plans, and program mix; define global pipeline standards, hygiene, and taxonomy; run pipeline reviews and governance; and deliver analytics, dashboards, and recommendations to improve forecast accuracy, conversion, velocity, and execution quality across inbound, outbound, partner, and expansion motions.

Lead and manage a distributed team of Solutions Architects across the UK and Ireland as a player-coach. Drive technical sales strategy, run technical evaluations, demos, workshops, and POCs, hire and develop talent, define regional operating practices, align cross-functionally with Sales, Channel, Product and Enablement, manage resourcing and KPIs, and support scaling of GitLab's DevSecOps platform in the region.

Lead strategy and execution for 1:Few ABM programs, build vertical campaigns, align with Sales, evaluate MarTech, define segmentation and measurement, and tie ABM activities to pipeline and revenue outcomes.