Top Tech Jobs & Startup Jobs in Boston, MA

Lead and conduct complex, confidential workplace investigations; advise and coach leaders on employee relations and performance issues; develop proactive programs, policies, and scalable solutions; analyze case trends and partner with Legal and People teams to reduce risk and improve team member experience across jurisdictions.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage large-scale software and consulting projects end-to-end for enterprise customers. Coordinate cross-functional teams, executive stakeholder communications, escalations, delivery schedules, scope, risks, and revenue recognition while improving Professional Services PM processes, tools, metrics, and templates.

Lead technical engagements to install, migrate, configure, and onboard customers to GitLab. Create SOWs, migration plans, training, documentation, and automation; communicate risks/status; collaborate with Product and Engineering; support quoting and process improvements. Travel approximately 20%.

Lead and operate as a player-coach for a global Field CTO team, engaging on strategic accounts, shaping the operating model, coaching senior technical leaders, delivering thought leadership, and converting field insights into product, sales, and marketing inputs to drive DevSecOps and AI-enabled software development adoption.

Lead long-range bookings and ARR financial modeling, support pricing and packaging, build business cases for new products and partnerships, assess unit economics and market opportunity, and provide strategic finance recommendations to executives and the Board.

Lead and develop a distributed team of Solutions Architects supporting enterprise customers in the East territory. Hire, coach, and retain talent; engage in key customer opportunities; drive technical evaluations, demos, and proofs of concept; collaborate with Sales, Product, Engineering, and Marketing; define and track team KPIs and communicate progress and risks to leadership.

Design, maintain, and extend abuse detection and prevention systems for GitLab's SaaS platform. Serve as a core maintainer of a Ruby on Rails monolith, build anomaly detection and agentic AI mitigations, automate abuse response, collaborate with peer engineering and security teams, and produce runbooks and operational documentation.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Design and deliver scalable, role-based enablement programs and content for GitLab's AI capabilities and Duo Agent Platform. Lead cross-functional launch and release-readiness initiatives, create playbooks, demos, labs, certifications, and blended learning experiences, publish and organize materials, and measure program effectiveness to continuously improve field readiness and adoption.