Top Tech Jobs & Startup Jobs in Boston, MA

Own the global renewals strategy, operating model, revenue retention, forecasting, and expansion motion for a B2B SaaS cybersecurity platform. Lead and develop the renewals organization, establish segmentation and playbooks, manage renewal negotiations and escalations, monitor retention metrics, improve forecast accuracy, and partner with Customer Success, Sales, Operations, and Finance. Build scalable processes and leverage AI tools to improve renewals and post-sales performance.

Administer Salesforce by managing the ticket queue and backlog, prioritizing requests, and delivering declarative solutions using Flow, validation rules, layouts, record types, permissions, reports, and dashboards. Support Sales and Marketing Operations stakeholders with campaign infrastructure, lead and contact routing, and end-user assistance. Document requirements, use AI-assisted tools, monitor backlog metrics, communicate timelines, and escalate development, security, or integration needs.

Build end-to-end fullstack features for Threat Narrative and Email Details, implementing backend APIs, data models, and React/TypeScript UIs. Integrate GenAI/LLM systems to generate explainable narratives, own SLAs/SLOs and observability, participate in design/code reviews, and collaborate with product and cross-functional partners to improve detection explainability and customer-facing experiences.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.

Own the full-cycle sales process for mid-market cybersecurity customers, from prospecting and pipeline generation through contract closure, renewals, and expansion. Manage a defined territory, exceed new ARR quotas, qualify customer needs, present ROI-driven value, and collaborate with Sales Engineering, Product, Marketing, and Customer Success. The role requires disciplined selling, effective stakeholder engagement, and comfort working in resource-constrained environments.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Own outbound field motion for Identity Threat Protection launch, validate messaging in live deals, synthesize field intelligence into product recommendations, run adoption diagnostics, and provide technical escalation support for complex identity situations.

Lead messaging, positioning, and go-to-market for core AI-native security products. Drive product launches, sales enablement, demand generation content, customer research, and analyst/customer-facing evangelism to accelerate pipeline and revenue.

Lead and execute Abnormal AI's global privacy program and AI governance for product and engineering. Provide product-privacy counseling, manage privacy operations (DSARs, ROPA, DPIAs), oversee international transfer strategy, advise on vendor/customer contracts, support incident response and DPO activities, and design AI-enabled automation to scale privacy workflows.

Drive new logo acquisition and expansion within ~20 Fortune/Global 500 accounts in NYC. Own full sales cycle from prospecting to contract and renewals, build pipeline, quantify ROI, maintain accurate CRM data, collaborate with SEs, CS, product and marketing, and document customer insights to enable team learning.